Ohio Department of Aging
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October 2007
OCC Resumes Utility Complaint Handling
Beginning October 1, the Office of the Ohio Consumers' Counsel (OCC) will once again receive and handle consumer complaints about electric, natural gas, telecommunications and water utilities.
During the previous two years, all utility complaints were handled by state utility regulators. OCC, the residential utility consumer advocate, continued to answer calls through its toll-free hotline regarding questions and informational requests. It also monitored utility issues by reviewing information provided by state regulators. However, by talking with consumers one-on-one, the OCC once again can directly address concerns and complaints, helping to ensure a more positive outcome for affected consumers.
The OCC hotline can assist consumers on electric, natural gas, telephone and water issues, including:
Typically, the OCC hears from consumers who want to learn about the choices they may have in utility companies or questions about charges on their utility bills. During the winter heating season, many calls are from consumers who are facing the loss of a utility service and need assistance in maintaining a service or getting it reconnected.
Representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m., by calling 1-877-742-5622. The OCC also operates an automated informational voice mail service, which is available 24 hours a day. For more information, visit www.pickocc.org.
Ohio Department of Aging