Ohio Department of Aging
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February 2008
Residents Rate Ohio Nursing Homes
Ohio nursing home residents are generally satisfied with the care they receive, according to the results of the 2007 Nursing Home Resident Satisfaction Survey.
The average satisfaction score statewide was 86.26 (out of a possible 100). Of the 955 participating facilities with statistically significant results, 518 scored above the statewide average, earning them a "quality point" in a reimbursement formula used by the Ohio Department of Job and Family Services to reward quality in nursing homes.
The survey was conducted by Vital Research, LLC, under contract with the department. Between July and December, 2007, interviewers trained by Vital Research, Scripps Gerontology Center of Miami University and the Margaret Blenkner Research Institute met face-to-face with more than 24,000 residents to complete the survey. The survey tool was designed by Scripps and the Blenkner Research Institute. Survey costs were supported by an annual fee paid to the state by facilities.
Residents were asked their satisfaction with environment, activities, administration, choices, direct care/nursing assistants, laundry, meals and dining, social services, therapy and laundry, as well as their general satisfaction. Researchers identified two key questions: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?" Twenty-five facilities received a score of 100 on both questions.
The full survey results are available on the Ohio Long-term Care Consumer Guide.
The department simultaneously conducted a similar survey of residential care (assisted living) facility residents - the first statewide consumer satisfaction survey of its type in the nation. Results from that survey will be available on the online consumer guide in February.
In 2008, family members of Ohio nursing facility residents will be surveyed about their satisfaction with the care their loved ones receive. Residents of nursing homes and assisted living facilities will be surveyed again in 2009.
Ohio Department of Aging